CUSTOMER CHARTER

Customer Charter

This ministry is committed to providing quality service and effective charter stipulated as follows:

NO.	ARTICLE		THE RESULTS  (Weekdays)
1	The license
	1.1	New Application	7
	1.2	Application for Renewal	7
2	Weights and Measures License
	2.1	New Application  i) Making, Repairing and Selling  ii) Repair and Sell  iii) Sell	7  7  7
	2.2	Renewal  i) Making, Repairing and Selling  ii) Repair and Sell  iii) Sell	5  5  5
3	License PDA
	3.1	New Application  i) PDA 1 - Working on Oil Station  ii) PDA 2 - Bunkering  iii) PDA 3 - Transportation  iv) PDA 4 - Wholesale  v) PDA 5 - Change  vi) Local Brands, Import and Fertilizers	1  1  1  1  20  20
	3.2	Renewal  i) PDA 1 - Working on Oil Station  ii) PDA 2 - Bunkering  iii) PDA 3 - Transportation  iv) PDA 4 - Wholesale	10  10  10  10
4	Optical Disc License
	4.1	Application Shoulder	14
	4.2	Application for Renewal	14
5	Approval of Distributive Trade
	5.1	Approval Hypermarket / Big Companies With EkuitiAsing	16
	5.2	Opening Approval Business With Foreign Equity (WRT)	10
6	Permission Under Exclusive Economic Zone Act 1984		14
7	Approval Diesel Subsidy To Skid Tank		3 (application 3 months prior to expiration)
8	Controlled Goods Licence
	8.1	New Application  i) Manufacture  ii) Wholesale  iii) Retail	7  7  7
	8.2	Renewal  i) Manufacture  ii) Wholesale  iii) Retail	7  7  7
	8.3	Application for Amendment of License	7
	8.4	Application for Revocation of License	7
	8.5	Copy of Valid License Application	7